THE FUTURE IS HERE. BE PART OF THE PIONEERING TEAM OF PYYPL, THE FUTURE'S LEADING DIGITAL PAYMENT CARD AND MONEY TRANSFER COMPANY! 🚀

We are a pioneering FinTech company rolling out services in multiple countries in the Middle East, Africa and Central Asia region.

Pyypl (pronounced “people”) has recently been selected in the Top 10 Start-up’s in the UAE for 2021 by LinkedIn. We are proudly regulated by various financial services regulators, and our Group Headquarters is based in Dubai, United Arab Emirates.

We are a family of very experienced digital experts. We are a true product company, extremely results driven, and always try to positively surprise our customers. We want to hear that magical "wow!" from our customers.

As Pyypl continues to scale, we are looking for a Customer Support Associater to help us scale our platform through the next big growth-phase.

WHAT WILL YOU BE DOING?

The successful candidate will ensure retention and acquisition of high value customers through outbound call. The enthusiastic Client Relations Officer will contribute to generating sales and promoting Card Usage for our company and be responsible for closing sales deals over the phone and maintaining good customer relationships.

The self-driven Clients Relations Officer must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS POSITION?

• Teleselling & Training: Calling our existing customers to upgrade them to NPU (New Paying Users) and RPU (Repeat Paying Users), upsell and cross sell any other products which the company has to offer.
• Ensure all engagement communications meet the quality and consistency standards for the company.
• Talk time objectives: To adhere to expected talk time benchmarks to maximize productivity.
• Provide existing and prospective clients with service information by explaining procedures, answering questions and queries, providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues to management and follow-up of customer concerns.
• Accurately document all customer interaction information as per standard operating procedures.
• Identify customer service process gaps and recommend improvement in procedures.
• Troubleshoot Mobile App Related issues and provide first level resolutions to the users.

Key Requirements

• Must be an excellent communicator and have superior people skills.
• Experience (>5 years) working in a Customer Experience or Telesales environment is an added advantage.
• Fintech product knowledge: especially Cards, is an added advantage.
• Proven sales experience and performance.
• Excellent interpersonal and problem-solving skills.
• Must be comfortable presenting products or services over the phone as well as dealing with complaints.
• Prior experience using a CRM system is a must.

BENEFITS:

At Pyypl, we don’t just offer jobs but careers. Nothing can replace a start-up spirit with the following benefits:

• Competitive salary
• Autonomy and trust
• Flexible working hours
• A chance to form and build a tech company and its culture from the ground up
• Continuous learning and development
• Fast career growth
• Team activities to promote open communication and collaboration
• Equal treatment to everyone

WE ARE ALL ABOUT YOUR PYYPL EXPERIENCE. PYYPL IS FOR PEOPLE!

Pyypl Ltd. is regulated by the ADGM Financial Services Regulatory Authority.